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Mallory Barg Bulman, VP of Research & Evaluation at the Partnership for Public Service and Kathy Conrad, director of Digital Government at Accenture Federal Services, discuss the new customer experience […]

Mallory Barg Bulman, VP of Research & Evaluation at the Partnership for Public Service and Kathy Conrad, director of Digital Government at Accenture Federal Services, discuss the new customer experience guidance released by the White House, and how agency reporting methods will have to change.

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