In March, the President’s Management Agenda (PMA) turned two years old. That policy document detailed how three key drivers of transformation – IT Modernization, Data, and a Workforce of the 21st Century – will get government where it needs to go. The PMA also prioritized improving Customer Experience. Information Technology will enable that change, make government relevant in the digital realm, and solve problems in a CX-oriented way. This program brings together thought leaders from the public and private sectors for a look at some of the challenges to – and best practices for – CX in government.
Appearing on this program with Francis Rose, Government Matters Thought Leadership Network:
- Kevin Burnett, Technical Director, Logistics and Business, NAVWAR
- Bob Osborn, Chief Technology Officer, Global Governments, ServiceNow
- Jose Arrieta, Chief Information Officer, HHS
- Audrey Vaughn, Principal, Public Sector Practice, Medallia
This show is brought to you by Medallia & ServiceNow
This sponsored program was created in conjunction with the Government Matters Thought Leadership Network. Government employees were not compensated and do not endorse any companies associated with this program.
