Generic selectors
Exact matches only
Search in title
Search in content
Watch on-demand now presented by Medallia & ServiceNow

In March, the President’s Management Agenda (PMA) turned two years old. That policy document detailed how three key drivers of transformation – IT Modernization, Data, and a Workforce of the 21st Century – will get government where it needs to go. The PMA also prioritized improving Customer Experience. Information Technology will enable that change, make government relevant in the digital realm, and solve problems in a CX-oriented way. This program brings together thought leaders from the public and private sectors for a look at some of the challenges to – and best practices for – CX in government.

Appearing on this program with Francis Rose, Government Matters Thought Leadership Network:

  • Kevin Burnett, Technical Director, Logistics and Business, NAVWAR
  • Bob Osborn, Chief Technology Officer, Global Governments, ServiceNow
  • Jose Arrieta, Chief Information Officer, HHS
  • Audrey Vaughn, Principal, Public Sector Practice, Medallia 

This show is brought to you by Medallia & ServiceNow

This sponsored program was created in conjunction with the Government Matters Thought Leadership Network. Government employees were not compensated and do not endorse any companies associated with this program.

Sponsored Content

Agency in Motion: DISA

Watch Agency in Motion: DISA Feb. 8 at 8:30 & 10:30 on WJLA 24/7 News. Sponsored by GDIT
February 2023
Where to Watch
  • Weeknights at 8 PM and 10:30 PM on WJLA 24/7
  • Sunday Mornings at 10:30 AM on 7News
  • AFN American Forces Network
    Worldwide on American Forces Network
Our Brands