Takeaways from improved VA employee satisfaction numbers

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Greg Giddens, former chief acquisition officer at the Department of Veterans Affairs and partner at Potomac Ridge Consulting, discusses what the agency’s internal survey found about morale at VA, and what it means for future workforce decisions.


Findings from the 2018 all-employee survey at the Department of Veterans Affairs indicated a major increase in worker satisfaction at the agency. The survey’s response rate also showed higher willingness to participate, up 22 percent over the Federal Employee Viewpoint Survey. Greg Giddens, former chief acquisition officer at VA and partner at Potomac Ridge Consulting, says that agency leaders can keep the momentum going by paying attention to their workers.

 

“One of the things they can do is recognize good performance. That’s another place where the VA saw some really dramatic improvement, increases of 20 percent, where employees believe that they’re being recognized for doing a good job,” Giddens said.

“That’s not always a monetary recognition. Sometimes it is just the proverbial pat on the back or it’s the boss buying a pizza lunch. There’s a lot of ways where you can show appreciation for people doing good work. That really happens at the first line, the engagement institutes saying that, really, employee’s viewpoints happen at the front lines.”