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USCIS

USCIS furloughs 13,400 employees in light of budget shortfall

Jim Williams, Partner at Schambach & Williams Consulting, discusses the impact of the fee-based U.S. Citizenship and Immigration Services’ furlough of employees due to the coronavirus

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Target areas for digital automation in the immigration process

Courtney Winship, division chief of the Office of Citizenship & Applicant Information Services, USCIS, details the modernization efforts underway at her office, and how automation can be used to improve sending info to prospective immigrants

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Government Matters with Mariela Melero

USCIS’ virtual assistant emerges as leading example in government AI

Mariela Melero, Chief of the Office of Citizenship & Applicant Information Services at United States Citizen and Immigration Services, details the AI successes at the agency and the digital tools […]

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Workforce Matters with Mariela Melero

Customer service strategy and innovations at USCIS

Mariela Melero, of U.S. Citizenship and Immigration Services, discussed her customer service creations — including Emma, a virtual assistant with a 90-percent success rate. That work made Melero a finalist […]

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