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USCIS

Government Matters with Mariela Melero

USCIS’ virtual assistant emerges as leading example in government AI

Mariela Melero, Chief of the Office of Citizenship & Applicant Information Services at United States Citizen and Immigration Services, details the AI successes at the agency and the digital tools […]

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Workforce Matters with Mariela Melero

Customer service strategy and innovations at USCIS

Mariela Melero, of U.S. Citizenship and Immigration Services, discussed her customer service creations — including Emma, a virtual assistant with a 90-percent success rate. That work made Melero a finalist […]

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