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USCIS

Pandemic drives push for workplace flexibility at Citizenship and Immigration Services

Remote work at Citizenship and Immigration Services during the pandemic means doing interviews remotely with people who want to come to the United States. That has driven some infrastructure and architecture changes at the Department of Homeland Security component. Robert McMullen, Deputy Chief Information Officer of Operations and Infrastructure at USCIS, said his organization pivoted […]

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USCIS furloughs 13,400 employees in light of budget shortfall

Jim Williams, Partner at Schambach & Williams Consulting, discusses the impact of the fee-based U.S. Citizenship and Immigration Services’ furlough of employees due to the coronavirus

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Target areas for digital automation in the immigration process

Courtney Winship, division chief of the Office of Citizenship & Applicant Information Services, USCIS, details the modernization efforts underway at her office, and how automation can be used to improve sending info to prospective immigrants

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Government Matters with Mariela Melero

USCIS’ virtual assistant emerges as leading example in government AI

Mariela Melero, Chief of the Office of Citizenship & Applicant Information Services at United States Citizen and Immigration Services, details the AI successes at the agency and the digital tools they use to improve customer experience.

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Workforce Matters with Mariela Melero

Customer service strategy and innovations at USCIS

Mariela Melero, of U.S. Citizenship and Immigration Services, discussed her customer service creations — including Emma, a virtual assistant with a 90-percent success rate. That work made Melero a finalist for a 2016 Service to America Medal in the Citizen Services category.

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Sponsored Content

Powering PMA Goals: Workforce

Watch Powering PMA Goals: Workforce on Wednesday, October 12th at 8:30 and 10:30 PM on WJLA 24/7 News, sponsored by ServiceNow
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October 2022
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