Robert Shea, National Managing Principal for Public Policy at Grant Thornton, discusses improvements in shared services and customer experience and comments on the Pandemic Response Accountability Committee and COVID-19 oversight
Michelle Sparrow-Walker, director of the Systems and Integration Office at the Department of State, and Mark Busby, chief technology officer at the National Archives, discuss cloud migration, and how they’re looking to implement shared services for cloud at their agencies.
John Marshall, founder & CEO of the Shared Services Leadership Coalition, discusses challenges in implementing shared services in the federal government, and how agencies can confront them.
Dave Mader, former controller at the Office of Management and Budget and civilian sector chief strategy officer at Deloitte, discusses what the President’s Management Agenda says about shared services.
In October of 2015, the Office of Management and Budget chartered a new organization dubbed USSM — Unified Shared Services Management. It’s stated goal: Transform the way government does business internally in order to improve the way government serves the American public externally. Elizabeth Angerman, executive director of USSM, was recently nominated for a Service to […]