Robert Shea, National Managing Principal for Public Policy at Grant Thornton, discusses improvements in shared services and customer experience and comments on the Pandemic Response Accountability Committee and COVID-19 oversight
Suzette Kent, U.S. Chief Information Officer, reflects on accomplishments as well as priorities to focus on in federal IT moving forward, after announcing she is leaving OMB next month
Danny Werfel, managing director and partner at Boston Consulting Group, and Robert Shea, principal at Grant Thornton Public Sector, discuss the role of the President’s Management Agenda and lasting implementations made by prior presidencies.
Barbara Morton, deputy chief customer officer at the Department of Veterans Affairs, details how the department is improving resources to serve veterans more efficiently, and the factors needed to implement these changes.
Alan Balutis, senior director and distinguished fellow at Cisco Systems, Martha Dorris, former head of the Office of Strategic Programs at GSA and Alan Shark, executive director of the Public Technology Institute discuss the first year of the President’s Management Agenda, and how it can improve moving into year two.