Powering PMA Goals: Customer Experience
Watch Powering PMA Goals: Customer Experience on demand, sponsored by ServiceNow

Watch Powering PMA Goals: Customer Experience on demand, sponsored by ServiceNow
David Powner, Executive Director of the Center for Data-Driven Policy at MITRE, discusses important areas for the continued evolution of the FITARA scorecard, including the PMA, legacy modernization and a focus on cyber
Stan Soloway, President and CEO of Celero Strategies, LLC, discusses what to expect from the next President’s Management Agenda
Terry Gerton, President and CEO of NAPA, discusses NAPA’s recommendations for the next administration to improve collaboration in government by using the process of the Cross-Agency Priority Goals
Gregory Giddens, Partner at Potomac Ridge Consulting, explains frictionless acquisition, an acquisition Cross-Agency Priority Goal in the President’s Management Agenda
Mallory Barg Bulman, Research Director of Finance Process Excellence at Gartner, discusses updates to the President’s Management Agenda and best practices government can use from the private sector to implement changes