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Partnership for Public Service

Improving customer experience across government agencies

Meroe Park, executive vice president of the Partnership for Public Service, and Kathy Conrad, director of digital government at Accenture Federal Services, discuss findings about the state of customer experience in government, and how agencies can improve CX across their enterprise.

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Strategies for improving customer experience at federal agencies

Meroe Park, executive vice president of the Partnership for Public Service, and Zac Trojak, public sector principal at Medallia, discuss why agencies should look at improving experience for both their internal and external customers.

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Taking steps to improve government efficiency

Kristine Simmons, vice president of government affairs at the Partnership for Public Service, discusses proposals to stop government shutdowns permanently, and ways potentially to improve efficiency  

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Best Places to Work in the Federal Government

Tim McManus, chief operating officer at the Partnership for Public Service, discusses how distance from HQ can impact morale at agencies.

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Workforce Matters with Max Stier

Honoring Public Service Recognition Week

Max Stier, president & CEO of the Partnership for Public Service, discusses the Public Service Recognition Week, and what the 2019 Sammies nominees have in common.

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Agencies look to grow cyber talent from within vs. hire outside

Margot Conrad, director of federal workforce programs at the Partnership for Public Service, discusses cyber reskilling initiatives within the government and the Partnership’s recruitment efforts.

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Personnel, retention challenges facing the federal workforce

Mallory Barg Bulman, vice president of research & evaluation at the Partnership for Public Service, discusses workforce issues in the federal government, and how the government shutdown impacted them.

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Innovation That Works: IoT

Watch on Thursday, November 21 at 8:30 p.m. and 11:30 p.m. on WJLA 24/7 News
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