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Meroe Park

Improving customer experience across government agencies

Meroe Park, executive vice president of the Partnership for Public Service, and Kathy Conrad, director of digital government at Accenture Federal Services, discuss findings about the state of customer experience in government, and how agencies can improve CX across their enterprise.

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Strategies for improving customer experience at federal agencies

Meroe Park, executive vice president of the Partnership for Public Service, and Zac Trojak, public sector principal at Medallia, discuss why agencies should look at improving experience for both their internal and external customers.

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Sponsored Content

The Future of Civil Service

Watch The Future of Civil Service on Dec. 8 at 8:30 and 10:30 PM on WJLA 24/7 News, sponsored by EY
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December 2022
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  • Weeknights at 8 PM and 10:30 PM on WJLA 24/7
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