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Medallia

Listening to employees is key as Covid-19 requirements are rolled out, says former department chief of staff

Covid-19 vaccination rates for employees at the Department of Veterans Affairs (VA) are up 3%. That uptick comes after the VA extended its vaccine mandate to cover nearly all public-facing employees. Lee Becker, solutions principal at Medallia and former chief of staff at the Veterans Experience Office, said it is essential for leaders in government […]

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Reviewing agency procedures post-coronavirus

Lee Becker, Solutions Principal at Medallia, discusses how government agencies can focus on customer experience to prepare for a second wave of the coronavirus

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Strategies for improving customer experience at federal agencies

Meroe Park, executive vice president of the Partnership for Public Service, and Zac Trojak, public sector principal at Medallia, discuss why agencies should look at improving experience for both their internal and external customers.

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Agency in Motion: NASA

Watch Agency in Motion: NASA on Jan. 31 at 8:30 & 10:30 PM on WJLA 24/7 News. Sponsored by Deloitte.
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January 2023
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