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Martha Dorris

Legislation aims to improve government customer service

Martha Dorris, founder of Dorris Consulting International, discusses the customer experience legislation introduced by two members of the Senate Homeland Security and Governmental Affairs Committee that would make it easier […]

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Government Matters (Full Show) – April 18, 2017

Frank Baitman, an advisory fellow at Cisco Systems, and Alan Balutis, senior director and distinguished fellow at Cisco Systems, discuss the high number of vacancies in CIO shops across the federal government. […]

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White House Office of American Innovation aims to improve government customer experience

Martha Dorris, founder of Dorris Consulting International and former director of the Office of Strategic Programs at the General Services Administration, discusses how the White House Office of American Innovation can […]

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Government Matters February 21, 2017

Government Matters (Full Show) – February 21, 2017

Report: DHS makes progress in high-risk update Rebecca Gambler, director of Homeland Security and Justice Issues at the Government Accountability Office, discusses the agency’s progress in moving off of the […]

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Tech Matters with Martha Dorris

Government customer experience 2016 accomplishments

Martha Dorris, founder of Dorris Consulting International, discusses the top agency accomplishments of 2016 for government customer experience.

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Government Matters December 20, 2016

Government Matters (Full Show) – December 16, 2016

Ralph White, managing associate general counsel for procurement law at the Government Accountability Office, discusses why bid protests by government contractors were up for the third year in a row […]

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Tech Matters with Martha Dorris

Planning a government customer experience strategy

Martha Dorris, founder of Dorris Consulting International, discusses what the customer service priorities in the Trump administration should be.

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Contract Management: Modern, Adaptive, Connected

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