Government Matters Logo
Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Martha Dorris

Legislation aims to improve government customer service

Martha Dorris, founder of Dorris Consulting International, discusses the customer experience legislation introduced by two members of the Senate Homeland Security and Governmental Affairs Committee that would make it easier to collect information on customer experience with the federal government.

More

Government Matters (Full Show) – April 18, 2017

Frank Baitman, an advisory fellow at Cisco Systems, and Alan Balutis, senior director and distinguished fellow at Cisco Systems, discuss the high number of vacancies in CIO shops across the federal government. David Powner, director of I.T. issues at the Government Accountability Office, discusses GAO’s report “Opportunities for Improving Acquisitions and Operations.” Martha Dorris, founder of Dorris […]

More

White House Office of American Innovation aims to improve government customer experience

Martha Dorris, founder of Dorris Consulting International and former director of the Office of Strategic Programs at the General Services Administration, discusses how the White House Office of American Innovation can improve the government customer experience.

More
Government Matters February 21, 2017

Government Matters (Full Show) – February 21, 2017

Report: DHS makes progress in high-risk update Rebecca Gambler, director of Homeland Security and Justice Issues at the Government Accountability Office, discusses the agency’s progress in moving off of the high-risk list. Building out the future federal I.T. workforce Joyce Hunter, former deputy CIO for policy and planning at the Department of Agriculture, discusses how […]

More
Tech Matters with Martha Dorris

Government customer experience 2016 accomplishments

Martha Dorris, founder of Dorris Consulting International, discusses the top agency accomplishments of 2016 for government customer experience.

More
Government Matters December 20, 2016

Government Matters (Full Show) – December 16, 2016

Ralph White, managing associate general counsel for procurement law at the Government Accountability Office, discusses why bid protests by government contractors were up for the third year in a row in fiscal 2016. Martha Dorris, founder of Dorris Consulting International, discusses what the customer service priorities in the Trump administration should be. Chris Cummiskey, CEO […]

More
Tech Matters with Martha Dorris

Planning a government customer experience strategy

Martha Dorris, founder of Dorris Consulting International, discusses what the customer service priorities in the Trump administration should be.

More
Sponsored Content

Agency in Motion: IRS

Watch Agency in Motion: IRS Wednesday, October 20th at 8:30 and 10:30 PM on WJLA 24/7 News
More
October 2021
S M T W T F S
 12
3456789
10111213141516
17181920212223
24252627282930
31  
Where to Watch
  • Weeknights at 8 PM and 10:30 PM on WJLA 24/7
  • Sunday Mornings at 10:30 AM on 7News
  • AFN American Forces Network
    Worldwide on American Forces Network
Our Brands
  • Government Matters Logo
  • Government Matters Defense
  • Government Matters Thought Leadership Network