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Martha Dorris

Progress on customer experience varies by agency, says former GSA exec

Late last year, President Biden issued an executive order aimed at improving customer experience and rebuilding Americans’ trust in the federal government. Martha Dorris, consultant and former deputy associate administrator for the General Services Administration Office of Citizen Services, said the government’s progress on implementing the executive order varies by agency and that they are […]


“Landmark” customer experience executive order focuses on digital platforms and agency leadership

The White House’s new executive order on customer experience aims to rebuild the public’s trust in the federal government. Under the order, the General Services Administration (GSA) has multiple initiatives to streamline its public-facing services. Martha Dorris, former deputy associate administrator for the Office of Citizen Services at GSA, said the “landmark” EO involves building […]

Government Matters Panel

“Perspectives on the President’s Management Agenda”

Alan Balutis, senior director and distinguished fellow at Cisco Systems, Martha Dorris, former head of the Office of Strategic Programs at GSA and Alan Shark, executive director of the Public Technology Institute discuss the first year of the President’s Management Agenda, and how it can improve moving into year two.


Predictions for government customer experience efforts in the New Year

Martha Dorris, former head of the Office of Strategic Programs at the General Services Administration, details what the new year could bring for the federal government’s customer experience projects.

Tech Matters with Martha Dorris

OMB releases new customer experience guidance to agencies

Martha Dorris, founder of Dorris Consulting International, breaks down new customer experience guidance from the Office of Management and Budget.


GSA to lead Center of Excellence for customer experience

Dorris Consulting International founder Martha Dorris discusses what the Center of Excellence for customer experience inside the General Services Administration could look like.


Government Matters (Full Show) – December 21, 2017

Rear Adm. Jamie Barnett (USN, ret.), a partner in Venable’s cybersecurity practice, discusses comments from Department of Homeland Security advisor Tom Bossert framing the WannaCry cyberattack as a defining moment. Angela Styles, a partner at Bracewell LLP, discusses the White House’s new IT modernization plan and how it could impact acquisition government-wide. Dorris Consulting International […]

Government Matters Full Show

Government Matters (Full Show) – August 15, 2017

Impact of agency reorganization effort on federal workforce Leslie Pollack, deputy associate director of HR strategy and evaluation solutions at the Office of Personnel Management, and Jason Parman, HR strategy branch manager at OPM, discuss the impact the agency reorganization effort is having on the federal workforce. Agricultural Research Service microbiologist honored for life-saving work […]

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