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GSA to lead Center of Excellence for customer experience
Dorris Consulting International founder Martha Dorris discusses what the Center of Excellence for customer experience inside the General Services Administration...
Government Matters (Full Show) – December 21, 2017
Rear Adm. Jamie Barnett (USN, ret.), a partner in Venable’s cybersecurity practice, discusses comments from Department of Homeland Security advisor...
Government Matters (Full Show) – August 15, 2017
Impact of agency reorganization effort on federal workforce Leslie Pollack, deputy associate director of HR strategy and evaluation solutions at...
Borrowing customer experience best practices from the private sector
Martha Dorris, founder of Dorris Consulting International, discusses the best practices the government can take away from the private sector...
Legislation aims to improve government customer service
Martha Dorris, founder of Dorris Consulting International, discusses the customer experience legislation introduced by two members of the Senate Homeland...
Government Matters (Full Show) – April 18, 2017
Frank Baitman, an advisory fellow at Cisco Systems, and Alan Balutis, senior director and distinguished fellow at Cisco Systems, discuss the high...
White House Office of American Innovation aims to improve government customer experience
Martha Dorris, founder of Dorris Consulting International and former director of the Office of Strategic Programs at the General Services...
Government Matters (Full Show) – February 21, 2017
Report: DHS makes progress in high-risk update Rebecca Gambler, director of Homeland Security and Justice Issues at the Government Accountability...
Government customer experience 2016 accomplishments
Martha Dorris, founder of Dorris Consulting International, discusses the top agency accomplishments of 2016 for government customer experience.
Government Matters (Full Show) – December 16, 2016
Ralph White, managing associate general counsel for procurement law at the Government Accountability Office, discusses why bid protests by government...
Planning a government customer experience strategy
Martha Dorris, founder of Dorris Consulting International, discusses what the customer service priorities in the Trump administration should be.
Improving customer service in government
Dorris Consulting International founder Martha Dorris discuss the effort to improve customer service across government.
Government Matters (Full Show) – July 5, 2016
On Tuesday’s edition of Government Matters: Rep. Gerry Connolly (D-Va.) discussed agencies’ progress in implementing the Federal Information Technology Acquisition...
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