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Martha Dorris

Government Matters Panel

“Perspectives on the President’s Management Agenda”

Alan Balutis, senior director and distinguished fellow at Cisco Systems, Martha Dorris, former head of the Office of Strategic Programs at GSA and Alan Shark, executive director of the Public […]

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Predictions for government customer experience efforts in the New Year

Martha Dorris, former head of the Office of Strategic Programs at the General Services Administration, details what the new year could bring for the federal government’s customer experience projects.

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Tech Matters with Martha Dorris

OMB releases new customer experience guidance to agencies

Martha Dorris, founder of Dorris Consulting International, breaks down new customer experience guidance from the Office of Management and Budget.

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GSA to lead Center of Excellence for customer experience

Dorris Consulting International founder Martha Dorris discusses what the Center of Excellence for customer experience inside the General Services Administration could look like.

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Government Matters (Full Show) – December 21, 2017

Rear Adm. Jamie Barnett (USN, ret.), a partner in Venable’s cybersecurity practice, discusses comments from Department of Homeland Security advisor Tom Bossert framing the WannaCry cyberattack as a defining moment. […]

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Government Matters with Martha Dorris

Borrowing customer experience best practices from the private sector

Martha Dorris, founder of Dorris Consulting International, discusses the best practices the government can take away from the private sector when it comes to customer experience.

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Government Matters Full Show

Government Matters (Full Show) – August 15, 2017

Impact of agency reorganization effort on federal workforce Leslie Pollack, deputy associate director of HR strategy and evaluation solutions at the Office of Personnel Management, and Jason Parman, HR strategy […]

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Tech Leadership Series – Customer Experience

Watch this program on Tuesday, August 6 at 8:30pm and 11:30pm on WJLA 24/7 News. Presented by Ernst & Young and ServiceNow.
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