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Mariela Melero

Government Matters with Mariela Melero

USCIS’ virtual assistant emerges as leading example in government AI

Mariela Melero, Chief of the Office of Citizenship & Applicant Information Services at United States Citizen and Immigration Services, details the AI successes at the agency and the digital tools they use to improve customer experience.

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Government Matters August 4, 2016

Government Matters (Full Show) – August 4, 2016

Thursday on Government Matters: Vago Muradian, founder and editor of Defense & Aerospace Report, discussed a major milestone for the F-35 Joint Strike Fighter program. Cyrrus Analytics founder Rich Beutel discussed two funding models for IT modernization currently being considered on Capitol Hill — the Move IT Act, and the the IT Modernization Fund. Mariela […]

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Workforce Matters with Mariela Melero

Customer service strategy and innovations at USCIS

Mariela Melero, of U.S. Citizenship and Immigration Services, discussed her customer service creations — including Emma, a virtual assistant with a 90-percent success rate. That work made Melero a finalist for a 2016 Service to America Medal in the Citizen Services category.

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The Future of Civil Service

Watch The Future of Civil Service on Dec. 8 at 8:30 and 10:30 PM on WJLA 24/7 News, sponsored by EY
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December 2022
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