Mariela Melero

USCIS’ virtual assistant emerges as leading example in government AI

USCIS’ virtual assistant emerges as leading example in government AI

Mariela Melero, Chief of the Office of Citizenship & Applicant Information Services at United States Citizen and Immigration Services, details...
Customer service strategy and innovations at USCIS

Customer service strategy and innovations at USCIS

Mariela Melero, of U.S. Citizenship and Immigration Services, discussed her customer service creations — including Emma, a virtual assistant with...
Government Matters (Full Show) – August 4, 2016

Government Matters (Full Show) – August 4, 2016

Thursday on Government Matters: Vago Muradian, founder and editor of Defense & Aerospace Report, discussed a major milestone for the...