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Kathy Conrad

Prioritizing customer experience during the coronavirus

Kathy Conrad, Director of Digital Government for Accenture Federal Services, explains how the government is using digital platforms to continue to meet customer needs during the pandemic

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Improving customer experience across government agencies

Meroe Park, executive vice president of the Partnership for Public Service, and Kathy Conrad, director of digital government at Accenture Federal Services, discuss findings about the state of customer experience in government, and how agencies can improve CX across their enterprise.

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Government Matters with Bulman and Conrad

White House lays groundwork for customer service improvements

Mallory Barg Bulman, VP of Research & Evaluation at the Partnership for Public Service and Kathy Conrad, director of Digital Government at Accenture Federal Services, discuss the new customer experience […]

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How agency CXOs can prepare for Artificial Intelligence

Kathy Conrad, director of digital government for Accenture Federal Services, talks about the ways AI might help agencies complete tasks and streamline workflows in the future.

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A roadmap for ambitious I.T. reformation in government

Kathy Conrad, director of digital government for Accenture Federal Services, discusses how agency leaders can make a business case for I.T. transformation at their organization.

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Trump administration’s I.T. modernization efforts

Kathy Conrad, director of digital government at Accenture Federal Services, discusses the White House’s I.T. modernization efforts, like the Office of American Innovation, American Technology Council and agency reorganization memo.

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Government Matters March 14, 2017

Government Matters (Full Show) – March 14, 2017

House committee approves bills aimed at VA employees Michael Smallberg, legislative analyst at Bloomberg Government, discusses two bills approved by the House Veterans Affairs Committee that would affect current and […]

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