Prioritizing customer experience during the coronavirus
Kathy Conrad, Director of Digital Government for Accenture Federal Services, explains how the government is using digital platforms to continue to meet customer needs during the pandemic
Kathy Conrad, Director of Digital Government for Accenture Federal Services, explains how the government is using digital platforms to continue to meet customer needs during the pandemic
Meroe Park, executive vice president of the Partnership for Public Service, and Kathy Conrad, director of digital government at Accenture Federal Services, discuss findings about the state of customer experience in government, and how agencies can improve CX across their enterprise.
Mallory Barg Bulman, VP of Research & Evaluation at the Partnership for Public Service and Kathy Conrad, director of Digital Government at Accenture Federal Services, discuss the new customer experience […]
Kathy Conrad, director of digital government for Accenture Federal Services, talks about the ways AI might help agencies complete tasks and streamline workflows in the future.
Kathy Conrad, director of digital government for Accenture Federal Services, discusses how agency leaders can make a business case for I.T. transformation at their organization.
Kathy Conrad, director of digital government at Accenture Federal Services, discusses the White House’s I.T. modernization efforts, like the Office of American Innovation, American Technology Council and agency reorganization memo.
Kathy Conrad, director of digital government for Accenture federal services, discusses how federal agencies can deliver digital services through periods of budget cuts.
