Prioritizing customer experience during the coronavirus
Kathy Conrad, Director of Digital Government for Accenture Federal Services, explains how the government is using digital platforms to continue to meet customer needs during the pandemic
Kathy Conrad, Director of Digital Government for Accenture Federal Services, explains how the government is using digital platforms to continue to meet customer needs during the pandemic
Meroe Park, executive vice president of the Partnership for Public Service, and Kathy Conrad, director of digital government at Accenture Federal Services, discuss findings about the state of customer experience in government, and how agencies can improve CX across their enterprise.
Mallory Barg Bulman, VP of Research & Evaluation at the Partnership for Public Service and Kathy Conrad, director of Digital Government at Accenture Federal Services, discuss the new customer experience guidance released by the White House, and how agency reporting methods will have to change.
Kathy Conrad, director of digital government for Accenture Federal Services, talks about the ways AI might help agencies complete tasks and streamline workflows in the future.
Kathy Conrad, director of digital government for Accenture Federal Services, discusses how agency leaders can make a business case for I.T. transformation at their organization.
Kathy Conrad, director of digital government at Accenture Federal Services, discusses the White House’s I.T. modernization efforts, like the Office of American Innovation, American Technology Council and agency reorganization memo.
House committee approves bills aimed at VA employees Michael Smallberg, legislative analyst at Bloomberg Government, discusses two bills approved by the House Veterans Affairs Committee that would affect current and future employees at the Department of Veterans Affairs. Securing the Internet of things Darron Makrokanis, vice president of federal at Tenable, discusses the security challenges […]
