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Internal Revenue Service

The Internal Revenue Service and customer experience

Danny Werfel, Managing Director and partner at the Boston Consulting Group, details efforts at the IRS to improve customer experience, and promote the Free File program.

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IRS using bots to help with acquisitions

Mitch Winans, special assistant at the Internal Revenue Service, discusses robotic process automation within the IRS’s acquisition shop, and how it can greatly help employees.

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New procurement tools at the Internal Revenue Service

Shanna Webbers, chief procurement officer at the Internal Revenue Service discusses the Pilot IRS program, and how it allows for innovative acquisition at the agency.

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Impact of partial government shutdown on IRS operations

Danny Werfel, former acting IRS commissioner and managing director at the Boston Consulting Group details how the shutdown is affecting the Internal Revenue Service on the eve of tax season.

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Impact of chief risk officers on agency ERM efforts

Thomas Brandt, president of AFERM and chief risk officer at the Internal Revenue Service, and David Fisher, managing director of public sector risk consulting at Guidehouse, give takeaways from the […]

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Using Enterprise Risk Management in federal decision-making

In this special Government Matters segment, A panel of experts from the Association for Federal Enterprise Risk Management discuss the adoption of ERM in the federal government.

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Industry Matters Application of AI to prevent, detect cyber threats

Application of AI to prevent, detect cyber threats

Amy O’Connor, chief information officer at Cloudera and Patrick Sullivan, global director of Security Strategy at Akamai, discuss the growing use of artificial intelligence in both public and private sector […]

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Agency in Motion: DHS

Watch on Tuesday, June 2nd at 8:30 p.m. and 11:30 p.m. on WJLA 24/7 News
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