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Dorris Consulting International

Predictions for government customer experience efforts in the New Year

Martha Dorris, former head of the Office of Strategic Programs at the General Services Administration, details what the new year could bring for the federal government’s customer experience projects.

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Tech Matters with Martha Dorris

OMB releases new customer experience guidance to agencies

Martha Dorris, founder of Dorris Consulting International, breaks down new customer experience guidance from the Office of Management and Budget.

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Legislation aims to improve government customer service

Martha Dorris, founder of Dorris Consulting International, discusses the customer experience legislation introduced by two members of the Senate Homeland Security and Governmental Affairs Committee that would make it easier to collect information on customer experience with the federal government.

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Tech Matters with Martha Dorris

Government customer experience 2016 accomplishments

Martha Dorris, founder of Dorris Consulting International, discusses the top agency accomplishments of 2016 for government customer experience.

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Improving customer service in government

Dorris Consulting International founder Martha Dorris discuss the effort to improve customer service across government.

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Sponsored Content

Agency in Motion: IRS

Watch Agency in Motion: IRS Wednesday, October 20th at 8:30 and 10:30 PM on WJLA 24/7 News
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October 2021
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