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Department of Veterans Affairs

Lessons from pandemic fuel infrastructure improvement at VA Office of Information and Technology

The Department of Veterans Affairs (VA) Office of Information and Technology is innovating its tech tools to support the overall mission of the VA. IT investment management can benefit both veterans and the department. Leading the charge is Paul Brubaker, acting principal deputy assistant secretary at the VA Office of Information and Technology. Brubaker said […]

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VHA Innovation Experience Virtual Series will showcase initiatives to support veterans

The Veterans Health Administration (VHA) has an event next week. The Innovation Experience (iEX) Virtual Series will showcase advances in innovation, collaboration and technology that will improve and save veterans’ lives. Allison Amrhein, Director of Operations at the VHA Innovators Network, said the event will highlight technology, including virtual reality and clinical simulation, and initiatives, […]

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Department of Veterans Affairs office embracing IT governance framework

Agencies have been working for years to institute strong IT governance strategies that lead to savings and better performing IT systems. The Department of Veterans Affairs has been continually tweaking its plan. Merissa Larson, executive director for quality and risk in the VA Office of Information and Technology (OIT), said her team has embraced IT […]

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Award finalist reduces appeals backlog at Department of Veterans Affairs

For years, the Department of Veterans Affairs (VA) has faced lengthy delays with its disability benefits program. Congress responded with a new law to expedite and streamline the appeals process, but the backlog remained at over 270,000 appeals. Then Mary Frances Matthews stepped in, helping reduce the backlog by 87%. Matthews, assistant decision review operations […]

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Undocumented federal contractor access cards are a “serious issue,” warns inspector general

The Department of Veterans Affairs (VA) Office of Inspector General (IG) warns that undocumented Personal Identity Verification (PIV) cards pose a security risk. The VA’s IG office found that none of the PIV cards tested met the security requirements. Michael Missal, inspector general of the VA, said his office’s investigation found the department is not […]

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Department of Veterans Affairs has seen dramatic increase in trust scores

New data from the Veterans Experience Office at the Department of Veterans Affairs (VA) says 79% of veterans trust the agency. Trust of the VA from veterans is up 24% from 2016. John Boerstler, chief veterans experience officer at the VA, said the VSignals Survey, which the department has been issuing since 2016, shows a […]

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Agency in Motion: Navy

Watch Agency in Motion: Navy on Tuesday, October 11th at 8:30 and 10:30 PM on WJLA 24/7 News, sponsored by KPMG
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October 2022
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