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Department of Veterans Affairs

Department of Veterans Affairs has seen dramatic increase in trust scores

New data from the Veterans Experience Office at the Department of Veterans Affairs (VA) says 79% of veterans trust the agency. Trust of the VA from veterans is up 24% from 2016. John Boerstler, chief veterans experience officer at the VA, said the VSignals Survey, which the department has been issuing since 2016, shows a […]


Cyber executive order is a “game changer,” says Department of Veterans Affairs official

Officials at the Department of Veterans Affairs (VA) say they have no evidence of data loss after the SolarWinds hack. President Biden signed an executive order last month to boost U.S. cyber defenses after high-level cyberattacks. Gary Stevens, executive director for information security policy and strategy at the Department of Veterans Affairs, said the executive […]


The Department of Veterans Affairs is optimizing its services with human-centered design

The Department of Veterans Affairs (VA) is applying human-centered design to its offerings. The agency says it saw a 25% increase in trust in the VA when it first implemented the approach. Lauren Alexanderson, Deputy Chief Technology Officer of Health at the VA Office of Information and Technology, said her team collects user feedback almost […]


Departments use data-driven collaboration to target veteran homelessness

The Biden administration is the latest to take on the problem of veteran homelessness. That problem has been a Cross-Agency Priority Goal for the Department of Veterans Affairs and the Department of Housing and Urban Development for nearly a decade. Richard Cho, Senior Advisor for Housing and Services at the Department of Housing and Urban […]


Electronic health records program on hold after pandemic-induced pitfalls

The Electronic Health Record Modernization (EHRM) project at the Department of Veterans Affairs is on hold as the Secretary of the VA, Denis McDonough, conducts a review of the program. Dr. Carolyn Clancy, Acting Deputy Secretary of the VA, told the House Veterans Affairs Technology Modernization Subcommittee this week the VA will not roll out […]


IT at Department of Veterans Affairs has gone from siloed to streamlined

The coronavirus chatbot at the Department of Veterans Affairs has cut call center volume at the agency in half as part of the push for DevSecOps at the agency. Daniel McCune, Executive Director for the Enterprise Portfolio Management Division in the Office of Information and Technology at the VA, said his department pivoted from project […]


New legislation could benefit over 10 million veterans

The House of Representatives just unanimously passed a new measure to expand the reach of the Department of Veterans Affairs in distributing the coronavirus vaccine. The new VA VACCINE Act would allow some caregivers and all veterans, even those who don’t receive health care through the VA, to receive vaccines through the VA. Congressman Mark […]

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