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Department of Veterans Affairs

Department of Veterans Affairs office embracing IT governance framework

Agencies have been working for years to institute strong IT governance strategies that lead to savings and better performing IT systems. The Department of Veterans Affairs has been continually tweaking its plan. Merissa Larson, executive director for quality and risk in the VA Office of Information and Technology (OIT), said her team has embraced IT […]


Award finalist reduces appeals backlog at Department of Veterans Affairs

For years, the Department of Veterans Affairs (VA) has faced lengthy delays with its disability benefits program. Congress responded with a new law to expedite and streamline the appeals process, but the backlog remained at over 270,000 appeals. Then Mary Frances Matthews stepped in, helping reduce the backlog by 87%. Matthews, assistant decision review operations […]


Undocumented federal contractor access cards are a “serious issue,” warns inspector general

The Department of Veterans Affairs (VA) Office of Inspector General (IG) warns that undocumented Personal Identity Verification (PIV) cards pose a security risk. The VA’s IG office found that none of the PIV cards tested met the security requirements. Michael Missal, inspector general of the VA, said his office’s investigation found the department is not […]


Department of Veterans Affairs has seen dramatic increase in trust scores

New data from the Veterans Experience Office at the Department of Veterans Affairs (VA) says 79% of veterans trust the agency. Trust of the VA from veterans is up 24% from 2016. John Boerstler, chief veterans experience officer at the VA, said the VSignals Survey, which the department has been issuing since 2016, shows a […]


Cyber executive order is a “game changer,” says Department of Veterans Affairs official

Officials at the Department of Veterans Affairs (VA) say they have no evidence of data loss after the SolarWinds hack. President Biden signed an executive order last month to boost U.S. cyber defenses after high-level cyberattacks. Gary Stevens, executive director for information security policy and strategy at the Department of Veterans Affairs, said the executive […]

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