Customer Service

Entrepreneurial Government: Data Analytics

Watch this program on-demand now.  Host Francis Rose focuses on the innovation, modernization and creativity in government in data. This...

Agencies strive to maintain balance while modernizing & serving citizens

Matt Erskine, former Deputy Assistant Secretary of Commerce for Economic Development and executive adviser at Booz Allen Hamilton, discusses the...

IRS develops new information sharing model

Mallory Barg Bulman, VP of research & evaluation at the Partnership for Public Service, details the IRS’s new way of...

Practices for improving customer experience in government

Mallory Barg Bulman, vice president of research and evaluation at the Partnership for Public Service, discusses the federal government’s struggles...

Borrowing customer experience best practices from the private sector

Martha Dorris, founder of Dorris Consulting International, discusses the best practices the government can take away from the private sector...

The case for better customer service in government

Tom Fox, vice president of leadership and innovation at the Partnership for Public Service, discusses the White House’s new focus...

Planning a government customer experience strategy

Martha Dorris, founder of Dorris Consulting International, discusses what the customer service priorities in the Trump administration should be.

Improving customer service in government

Dorris Consulting International founder Martha Dorris discuss the effort to improve customer service across government.