Government Matters Logo
Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Customer Service

Prioritizing customer experience during the coronavirus

Kathy Conrad, Director of Digital Government for Accenture Federal Services, explains how the government is using digital platforms to continue to meet customer needs during the pandemic

More
Government Matters with Matt Erskine

Agencies strive to maintain balance while modernizing & serving citizens

Matt Erskine, former Deputy Assistant Secretary of Commerce for Economic Development and executive adviser at Booz Allen Hamilton, discusses the intersection of innovation and efficiency in government, and the difficult balance between them.

More

IRS develops new information sharing model

Mallory Barg Bulman, VP of research & evaluation at the Partnership for Public Service, details the IRS’s new way of delivering guidance to taxpayers, and how it will prevent misinformation from call centers.

More
Government Matters with Mallory Barg Bulman

Practices for improving customer experience in government

Mallory Barg Bulman, vice president of research and evaluation at the Partnership for Public Service, discusses the federal government’s struggles in customer experience and highlights strategies that could raise the bar.

More
Government Matters with Martha Dorris

Borrowing customer experience best practices from the private sector

Martha Dorris, founder of Dorris Consulting International, discusses the best practices the government can take away from the private sector when it comes to customer experience.

More
Sponsored Content

CyberNation: ICAM

Watch CyberNation: ICAM Tuesday, October 26th at 8:30 and 10:30 PM on WJLA 24/7 News
More
October 2021
S M T W T F S
 12
3456789
10111213141516
17181920212223
24252627282930
31  
Where to Watch
  • Weeknights at 8 PM and 10:30 PM on WJLA 24/7
  • Sunday Mornings at 10:30 AM on 7News
  • AFN American Forces Network
    Worldwide on American Forces Network
Our Brands
  • Government Matters Logo
  • Government Matters Defense
  • Government Matters Thought Leadership Network