Government Matters Logo
Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Customer Service

Government Matters with Matt Erskine

Agencies strive to maintain balance while modernizing & serving citizens

Matt Erskine, former Deputy Assistant Secretary of Commerce for Economic Development and executive adviser at Booz Allen Hamilton, discusses the intersection of innovation and efficiency in government, and the difficult […]

More

IRS develops new information sharing model

Mallory Barg Bulman, VP of research & evaluation at the Partnership for Public Service, details the IRS’s new way of delivering guidance to taxpayers, and how it will prevent misinformation […]

More
Government Matters with Mallory Barg Bulman

Practices for improving customer experience in government

Mallory Barg Bulman, vice president of research and evaluation at the Partnership for Public Service, discusses the federal government’s struggles in customer experience and highlights strategies that could raise the […]

More
Government Matters with Martha Dorris

Borrowing customer experience best practices from the private sector

Martha Dorris, founder of Dorris Consulting International, discusses the best practices the government can take away from the private sector when it comes to customer experience.

More

The case for better customer service in government

Tom Fox, vice president of leadership and innovation at the Partnership for Public Service, discusses the White House’s new focus on improving customer service in government.

More
Tech Matters with Martha Dorris

Planning a government customer experience strategy

Martha Dorris, founder of Dorris Consulting International, discusses what the customer service priorities in the Trump administration should be.

More
Where to Watch
  • WJLA 24/7 News
    Weeknights at 8 PM and 11 PM on WJLA 24/7
  • ABC7
    Sunday Mornings at 10:30 AM on ABC7
  • AFN American Forces Network
    Worldwide on American Forces Network
Sponsored

RPA: Automating Workloads to Drive Mission Outcomes

Watch on Thursday, October 24th at 8:30 and 11:30 p.m. on WJLA 24/7 News
More
October 2019
M T W T F S S
« Sep    
 123456
78910111213
14151617181920
21222324252627
28293031  
Our Brands
  • Government Matters Logo
  • Government Matters Defense
  • Government Matters Thought Leadership Network