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Customer Service

Prioritizing customer experience during the coronavirus

Kathy Conrad, Director of Digital Government for Accenture Federal Services, explains how the government is using digital platforms to continue to meet customer needs during the pandemic

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Government Matters with Matt Erskine

Agencies strive to maintain balance while modernizing & serving citizens

Matt Erskine, former Deputy Assistant Secretary of Commerce for Economic Development and executive adviser at Booz Allen Hamilton, discusses the intersection of innovation and efficiency in government, and the difficult […]

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IRS develops new information sharing model

Mallory Barg Bulman, VP of research & evaluation at the Partnership for Public Service, details the IRS’s new way of delivering guidance to taxpayers, and how it will prevent misinformation […]

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Government Matters with Mallory Barg Bulman

Practices for improving customer experience in government

Mallory Barg Bulman, vice president of research and evaluation at the Partnership for Public Service, discusses the federal government’s struggles in customer experience and highlights strategies that could raise the […]

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Government Matters with Martha Dorris

Borrowing customer experience best practices from the private sector

Martha Dorris, founder of Dorris Consulting International, discusses the best practices the government can take away from the private sector when it comes to customer experience.

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The case for better customer service in government

Tom Fox, vice president of leadership and innovation at the Partnership for Public Service, discusses the White House’s new focus on improving customer service in government.

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Where to Watch
  • WJLA 24/7 News
    Weeknights at 8 PM and 11 PM on WJLA 24/7
  • ABC7
    Sunday Mornings at 10:30 AM on ABC7
  • AFN American Forces Network
    Worldwide on American Forces Network
Sponsored

GovDATAx 2020: Economic Recovery

Watch on Wednesday, September 30th at 1 p.m. EST on WJLA 24/7 News
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