Prioritizing customer experience during the coronavirus
Kathy Conrad, Director of Digital Government for Accenture Federal Services, explains how the government is using digital platforms to continue to meet customer needs during the pandemic
Kathy Conrad, Director of Digital Government for Accenture Federal Services, explains how the government is using digital platforms to continue to meet customer needs during the pandemic
Watch on demand now presented by Hitachi Vantara Federal, Blue Prism, Information Builders and Entrepreneurial Government.
Matt Erskine, former Deputy Assistant Secretary of Commerce for Economic Development and executive adviser at Booz Allen Hamilton, discusses the intersection of innovation and efficiency in government, and the difficult balance between them.
Mallory Barg Bulman, VP of research & evaluation at the Partnership for Public Service, details the IRS’s new way of delivering guidance to taxpayers, and how it will prevent misinformation from call centers.
Mallory Barg Bulman, vice president of research and evaluation at the Partnership for Public Service, discusses the federal government’s struggles in customer experience and highlights strategies that could raise the bar.
Martha Dorris, founder of Dorris Consulting International, discusses the best practices the government can take away from the private sector when it comes to customer experience.
Tom Fox, vice president of leadership and innovation at the Partnership for Public Service, discusses the White House’s new focus on improving customer service in government.
