Martha Dorris, former head of the Office of Strategic Programs at the General Services Administration, details what the new year could bring for the federal government’s customer experience projects.
Watch on demand now presented by Appian.
General Services Administration chief customer officer Anahita Reilly, and deputy chief customer officer Matt Ford detail how GSA is using data to improve services, and why it’s important to avoid […]
Martha Dorris, founder of Dorris Consulting International, breaks down new customer experience guidance from the Office of Management and Budget.
RJ Krawiec, strategy principal at Deloitte, discusses how changing terminology over citizen service could help agencies fulfill some President’s Management Agenda goals.
Some of the biggest priorities in government management right now are in the realm of customer experience. As agencies move from the old phone banks and mailrooms to digital solutions, […]
Dorris Consulting International founder Martha Dorris discusses what the Center of Excellence for customer experience inside the General Services Administration could look like.
