Dean Silverman, public sector partner at McKinsey & Company, discusses ways to measure and improve customer experience in government.
Watch this program on Tuesday, August 6 at 8:30pm and 11:30pm on WJLA 24/7 News. Presented by EY and ServiceNow.
Watch on demand now presented by KPMG and ServiceNow.
Watch Innovation in Government: IT Modernization, Customer Experience, and Cyber on Monday, June 24 at 8:30pm and 11:30pm on WJLA 24/7 News.
Martha Dorris, former head of the Office of Strategic Programs at the General Services Administration, details what the new year could bring for the federal government’s customer experience projects.
Watch on demand now presented by Appian.
