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citizen service

New bill to improve government agency web services

Mike Hettinger, president of Hettinger Strategy Group and Rich Beutel, principal at Cyrrus Analytics discuss a bill to redesign federal websites, and the rapid timeframe it proposes.

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Government Matters with Marcy Jacobs

VA to Rebuild Functionality in Digital Service

Executive Director of Digital Service at the Department of Veterans Affairs, Marcy Jacobs, discusses the digital posture of the department and efforts towards a better citizen service experience.

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Government Matters FAA's 'Drone Zone' proves to be a citizen service success

FAA’s ‘Drone Zone’ proves to be a citizen service success

In this edition of Data Crunch, Government Matters looks at the Federal Aviation Administration’s UAV registration portal, and its success in providing services and information to drone pilots across the […]

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Government Matters with Matt Erskine

Agencies strive to maintain balance while modernizing & serving citizens

Matt Erskine, former Deputy Assistant Secretary of Commerce for Economic Development and executive adviser at Booz Allen Hamilton, discusses the intersection of innovation and efficiency in government, and the difficult […]

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Tech Leadership Series – Customer Experience

Watch this program on Tuesday, August 6 at 8:30pm and 11:30pm on WJLA 24/7 News. Presented by EY and ServiceNow.
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