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Barbara Morton

How one office has transformed veteran experience

The Department of Veterans Affairs (VA) oversees the care of over 9 million vets. Within the agency, the Veterans Experience Office (VEO) works to make sure the experience of accessing benefits is easy and seamless. The VEO was established in 2015 after the VA medical center wait time crisis, when the department recognized it did […]

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Trends in customer experience at the Department of Veterans Affairs

Barbara Morton, deputy chief customer officer at the Department of Veterans Affairs, details how the department is improving resources to serve veterans more efficiently, and the factors needed to implement these changes.

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The Future of Civil Service

Watch The Future of Civil Service on Dec. 8 at 8:30 and 10:30 PM on WJLA 24/7 News, sponsored by EY
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December 2022
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