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Angela Fultz Nordstrom

2019 Tech Leadership Series – I.T. Modernization

Watch on-demand now. On December 18th, the team at Performance.gov released a quarterly update for both Cross-Agency Priority (CAP) Goals. It’s the latest progress report on IT Modernization – a multi-pronged strategy between the Office of Management and Budget (OMB) and Agency Partners designed to increase the productivity and security of federal systems. The update […]

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Government Matters with Angela Fultz Nordstrom

Steps to improve government customer experience

Some of the biggest priorities in government management right now are in the realm of customer experience. As agencies move from the old phone banks and mailrooms to digital solutions, how are these organizations making sure that people get the service they need? “When I used to work in government, records management was underneath us. […]

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July 2021
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