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The Department of Veterans Affairs (VA) Office of Information and Technology is working to enhance veteran experience on the customer end.

  • Todd Simpson, deputy assistant secretary for development, security and operations (DevSecOps) at the VA Office of Information and Technology, said the DevSecOps software development approach, which involves moving from a project focus to a product focus and using agile techniques, is helping the VA strengthen relationships with its veteran customers.
  • He said his DevSecOps organization brings together developers, portfolios, product lines, help desk, user support and engineering and network components, leading to better service transition and faster resolution of issues.
  • Simpson said DevSecOps at VA underwent a major transformation towards a holistic structure, supported by regular engagements like townhalls and office hours.

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