Potential outcomes of government-wide AI strategy

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Sonny Hashmi, managing director of global government at Box, discusses civilian applications of AI in government, and how the AI executive order could impact these efforts.


President Trump’s executive order on AI clearly lays out the administration’s priorities for the emerging technology. While the order’s intentions are to promote the use of AI across the government, it’s unclear what the use cases are going to be across the civilian agencies. Sonny Hashmi, managing director of global government at Box, says that there are a few tasks that agencies can delegate to computers.

“If an agency is thinking about investing in AI just for the sake of innovation, please stop. Ultimately If you are not driving mission outcomes, whether it’s efficiencies or better outcomes for citizens, then it is a missed opportunity and it is not going to be sustainable,” Hashmi said. “There are two or three categories that are emerging that appear to be repeatable use cases for AI…  you have a business process and there are a lot of mundane, repeated tasks that people are doing today, and AI can streamline that and take some of the burden away from human beings, invoice processing, triple matching of financial records, things like approving and reviewing travel. Those things require a lot of human effort that could frankly go to higher-order tasks.”