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Remote work at Citizenship and Immigration Services during the pandemic means doing interviews remotely with people who want to come to the United States. That has driven some infrastructure and architecture changes at the Department of Homeland Security component.

  • Robert McMullen, Deputy Chief Information Officer of Operations and Infrastructure at USCIS, said his organization pivoted to remote interviews once the pandemic hit by increasing network bandwidth and using smart tablets.
  • McMullen said USCIS plans to continue conducting interviews remotely to benefit from the flexibility.
  • The transformation in network infrastructure is not complete, but USCIS continues to invest in improving and securing its network, according to McMullen.
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