The latest coronavirus relief bill includes $2 billion for the Department of Labor to transform unemployment insurance systems at the state level. Labor Secretary Marty Walsh says the department needs to bring its unemployment system into the 21st century.
- Former Agriculture Department Chief Information Officer Jonathan Alboum said the department should make technologies available that integrate with existing state systems.
- Alboum said we should avoid having all the states run completely different systems because that could lead to inequity and payment distribution issues.
- Alboum said a collective approach to modernizing government with virtual agents, artificial intelligence and machine learning capabilities will raise appreciation for the services government provides.