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In this extended interview, Dr. John Cho, CEO & Executive Director of AMSUS, discusses customer experience in military healthcare, and the Military Health System’s reorganization.

The Military Health System is in the midst of a reorganization, bringing together all the service’s medical centers together under the Defense Health Agency. These efforts were one of the focuses of the AMSUS Annual Meeting in National Harbor. Dr. John Cho, CEO & Executive Director of AMSUS, told Government Matters that determining the next steps is vital.

 

“There’s a general consensus that for health care, certain parts of it, no matter what color uniform you are, you are delivering quality care. With that in mind, the question becomes one of ‘What are the next steps?’ Only recently did the Defense Health Agency assume control of these hospitals or military treatment facilities. Some would say that this is an ongoing dialogue and execution. I would say we are at the start of this,” Cho said.

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