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Toni Townes-Whitley, President of U.S. Regulated Industries at Microsoft, discusses how her company does business with the government, and how the procurement process can be made better.

Federal agencies are looking more and more at services to accomplish all their technology needs. The award of the JEDI IT services contract to Microsoft was major headline news, but the company has been making headways in the federal government for years. Toni Townes-Whitley, President of U.S. Regulated Industries at Microsoft, says that open procurement processes are among the best.


“Procurements have to be designed with outcomes in mind and then you have to give the private sector the opportunity to show and display all that they have within their portfolio.”  Townes -Whitley said. “…I look at the VA and Access to Care, which is an online tool that they were looking to procure to give veterans the opportunity to understand wait times at hospitals and what are the best facilities. They gave a full scope of what the outcome was to the community for us to all engage and ask lots of questions.”

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