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In this two-part interview, Jason Gray, chief information officer at the Department of Education and David Shive, chief information officer at the General Services Administration, discuss lessons in the TBM […]

In this two-part interview, Jason Gray, chief information officer at the Department of Education and David Shive, chief information officer at the General Services Administration, discuss lessons in the TBM playbook, and how other agencies can implement the framework.


The President’s Management Agenda emphasizes the need for Technology Business Management in government. Two of the agency leaders in this area, the Department of Education and the General Services Administration, have collaborated to make a TBM playbook. According to David Shive, chief information officer at the General Services Administration, the playbook’s findings show TBM’s widespread benefits. “It started out as being primarily a CIO and CFO initiative, but we’re finding that the transparency generated by TBM actually extends to most of the CXO community. Including the legal department and the CHCO if done right.” Shive said. “Once you reach a level of maturity, it’s easy to extend to those other areas as well.” Jason Gray, chief information officer at the Department of Education, says that one of the top recommendations in the playbook is to make sure agencies have a good team in place for TBM. “A key part, at least to the success at Education has been understanding the team that is going to be doing the work,” Gray said. “We have a great team at Education and it’s making sure that they had the requisite skills and experience to bring about the change required by TBM as well.”

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