Like other government agencies, the Internal Revenue Service is exploring the idea of robotic process automation to streamline workflows and eliminate busywork from employee schedules. One of the first places where software bots are seeing use is the IRS acquisition shop. Mitch Winans, special assistant at the Internal Revenue Service, says that the computer programs are proving their purpose at the agency.
“I caution employees from creating a false equivalency between robotics in other industries like the automotive industry and robotic process automation being used in the government. They’re just software tools. It is basically a macro on steroids. It is not going to eliminate anyone’s job or take anything away, it’s a digital assistant,” Winans said. “…Really helping our employees do less of the work that they loathe and focus on more of the work that they love. Things like strategic thinking, critical analysis, procurement negotiations, having better industry engagement with our partners, opportunities to mentor employees, the list goes on.”