Generic selectors
Exact matches only
Search in title
Search in content
David Case, Deputy Inspector General at the Department of Veterans Affairs, discusses progress made with fixing the Veterans Crisis Hotline, and how the department improved training and technology to support callers.

The Veterans Affairs Inspector General Office says that the agency’s crisis hotline has improved immensely since the IG first made recommendations on the program. David Case, Deputy Inspector General at the Department of Veterans Affairs, told Government Matters that they agency has clamped down on fixing the issues, no matter how narrow or wide.


“Is the training consistent across the centers. Are the responders getting the necessary training? And a lot of it can be very specific and mechanical. Initially, when a call would come in, the responder would have the type out the call-in number. Well, that allows for human error and it allows for problems. You are distracted. They went to an automated system to do that,” Case said. “The changes were broad, the changes were specific and the VA undertook a sustained effort to make those changes and enhance their quality management program to push that forward.”


Veterans Crisis Hotline: 1-800-273-8255

Sponsored Content

Powering PMA Goals: Workforce

Watch Powering PMA Goals: Workforce on Wednesday, October 12th at 8:30 and 10:30 PM on WJLA 24/7 News, sponsored by ServiceNow
October 2022
Where to Watch
  • Weeknights at 8 PM and 10:30 PM on WJLA 24/7
  • Sunday Mornings at 10:30 AM on 7News
  • AFN American Forces Network
    Worldwide on American Forces Network
Our Brands