GSA’s focus on the “end state”
Emily Murphy, administrator of the General Services Administration, discusses her agency’s big achievements, and why GSA is a “jigsaw puzzle.”
Trends in customer experience at the Department of Veterans Affairs
Barbara Morton, deputy chief customer officer at the Department of Veterans Affairs, details how the department is improving resources to serve veterans more efficiently, and the factors needed to implement these changes.
How NASA is executing the National Data Strategy
Ron Thompson, chief data officer at NASA, details how the agency is working with industry partners, and the role data plays in their new moonshot efforts.