New guide for customer experience success
Lynda Davis, Chief Veterans Experience Officer at the Department of Veterans Affairs, describes the VA’s new “cookbook” with recipes for customer experience success
The Biden administration and the Defense Industrial Base
Frank Kendall, Senior Fellow at the Center for American Progress, discusses what to expect for the Defense Industrial Base and acquisition under the next administration
Next steps in the presidential transition process
Robert Shea, National Managing Principal for Public Policy at Grant Thornton, and Dan Chenok, Executive Director of the IBM Center for the Business of Government, discuss the delayed start to the transition to the next administration
