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  • Strategies for improving customer experience at federal agencies
  • DISA to start accepting FedRAMP certifications
  • The rollout of the TSP Modernization Act

Strategies for improving customer experience at federal agencies

Meroe Park, executive vice president of the Partnership for Public Service, and Zac Trojak, public sector principal at Medallia, discuss why agencies should look at improving experience for both their internal and external customers.

DISA to start accepting FedRAMP certifications

Brig. Gen. Gregory Touhill, president of Cyxtera Federal Group, outlines how the Defense Department’s acceptance of FedRAMP will lead to better and faster tech adoption at the Pentagon.

The rollout of the TSP Modernization Act

Jessica Klement, staff vice president for advocacy at NARFE, and Mark Keen, certified financial planner at Keen & Pocock, discuss new Thrift Savings Plan withdrawal options, and what they mean for current and former federal employees.

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