The Thrift Savings Plan (TSP) will improve its participant services with the Converge Program, offering online tools to help federal employees manage their accounts. Converge will also enhance its security to align with a better cyber posture.
- Kim Weaver, director of external affairs at the Federal Retirement Thrift Investment Board, said the program is combining the recordkeeping contract with the call centers and service bureau that processes forms and withdrawals. Weaver said her office is successfully collaborating with 92 partner agencies and will meet the summer 2022 deadline to go live.
- Converge will include improved services for cybersecurity, which Weaver said has not been a problem for participants but is important in general, and a mobile app that will allow for the use of biometrics.
- Weaver said there will also be a mutual fund window that will let participants invest in over 5,000 mutual funds.