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Watch on-demand now presented by Salesforce, Carahsoft, Mulesoft & Tableau

Customer and employee experience is becoming increasingly important to organizations across government. A robust digital system to track data from citizens, partners and employees is critical in the modern era of a federal government that is moving more and more resources to the cloud and online. This 30-minute program will bring together thought leaders from government and industry to talk best practices for and challenges to, Digital Assistants and Customer Experience.


Appearing on this program with Francis Rose, Government Matters Thought Leadership Network:

  • Thomas Guido, Senior Director, SaaS & PaaS Solutions, Dept. of Veterans Affairs
  • Chris Radich, Vice President, Government Digital Strategy, Salesforce
  • Simchah Suveyke-Bogin, Chief Customer Experience Officer, USDA
  • Terrianne Lord, Salesforce Practice Lead, Accenture Federal Services
  • Srinivas Kosaraju, Senior Director, Solution Engineering, Tableau Public Sector
  • Justin Marsico, Deputy Assistant Commissioner, Data Transparency, Bureau of the Fiscal Service
  • Shad Imam, Director of Solution Engineering, MuleSoft Public Sector

This show is brought to you by Salesforce, Carahsoft, Mulesoft & Tableau

This sponsored program was created in conjunction with the Government Matters Thought Leadership Network. Government employees were not compensated and do not endorse any companies associated with this program

Sponsored Content

Agency in Motion: IRS

Watch Agency in Motion: IRS Wednesday, October 20th at 8:30 and 10:30 PM on WJLA 24/7 News
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Where to Watch
  • Weeknights at 8 PM and 10:30 PM on WJLA 24/7
  • Sunday Mornings at 10:30 AM on 7News
  • AFN American Forces Network
    Worldwide on American Forces Network
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