New data from the Veterans Experience Office at the Department of Veterans Affairs (VA) says 79% of veterans trust the agency. Trust of the VA from veterans is up 24% from 2016.
- John Boerstler, chief veterans experience officer at the VA, said the VSignals Survey, which the department has been issuing since 2016, shows a dramatic increase trust from respondents.
- Boerstler said his office is using the survey data along with human-centered design, which prioritizes user feedback, to gain insight into the needs of veterans, families, caregivers and survivors based on age, gender and other demographics.
- The department is also asking customers about their experience getting a vaccine at VA facilities nationwide in order to improve design for future vaccination efforts, such as for possible booster shots.