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New data from the Veterans Experience Office at the Department of Veterans Affairs (VA) says 79% of veterans trust the agency. Trust of the VA from veterans is up 24% from 2016.

  • John Boerstler, chief veterans experience officer at the VA, said the VSignals Survey, which the department has been issuing since 2016, shows a dramatic increase trust from respondents.
  • Boerstler said his office is using the survey data along with human-centered design, which prioritizes user feedback, to gain insight into the needs of veterans, families, caregivers and survivors based on age, gender and other demographics.
  • The department is also asking customers about their experience getting a vaccine at VA facilities nationwide in order to improve design for future vaccination efforts, such as for possible booster shots.
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