The Defense Health Agency’s goal to standardize medical care across the Department of Defense has come a long way. Former DHA Director Vice Adm. Raquel Bono USN (ret.) led the charge for creating the new health care system. She told Government Matters that the consolidation is seeing success.
“It was important for us from the beginning to decide what do we want it to look like? How do we know if it is successful? From our patient’s perspective, what that would mean is how they make an appointment in one place, in one duty station, it is the same way they make the appointment at another duty station. No matter If they are on the east coast and then get transferred to the west coast, they’ll be able to make the appointment the same way, and they’ll have access to the care they need,” Bono said. “The other measure of effectiveness that we wanted to look at and position ourselves to do was to minimized the time that active duty members spent away from doing their job because of medical conditions… Those are the things that I will be looking at that to see, ‘did we get this right and are doing it the right way?’”