Harrison Smith, Acting Senior Procurement Executive at the Treasury Department, discusses the continuing integration of automation at IRS and the attempt to transition workers to “high-value” work.
Agencies across government are testing “Robotic Process Automation” in an attempt to move initiate moving people from lower-value to higher-value work. Harrison Smith, Acting Senior Procurement Executive at the Treasury Department, says that organizations like IRS are currently going through that process and are seeing the changes that come with it. “The IRS Chief Procurement Office, we had 500 people about eight years ago and now we have 300. Pretending that you can do the same work, using the same methods, with the same diminishing resources. It’s just not going to work that way,” Smith tells Government Matters. “We want folks to be able to focus on engaging with the customers, we want folks to focus on engaging with industry partners… we can’t do that if we’re spending all of our time typing in numbers into a public-facing website. That’s one of the areas we’re tackling.”