Dan Chenok, executive director of the IBM Center for the Business of Government, discusses how artificial intelligence can be used in government agencies, and how it could change day-to-day operations for the better.
Artificial intelligence has been growing in popularity in the private sector, but the use cases for government are have become very compelling. For agencies that generate and use large amounts of data, AI could be a new paradigm. “So, you are looking across multiple data sets that you previously had to take in, sort of one at a time and sort of analyze by hand if you will, and AI allows you to look across those data sets and be much more effective at drawing insight from that data and using that to take action in a very rapid way at scale. At the scale of a government agency for example,” said Dan Chenok, executive director of the IBM Center for the Business of Government. Chenok says that AI can also be of great help in risk management and reducing fraud. “Certainly, AI can help in the risk area of cybersecurity, to understand traffic patterns effectively at scale, looking across multiple computing platforms and bringing security analysts information they couldn’t have dreamed about five or 10 years ago,” Chenok said.