Challenges agencies face when implementing shared services

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John Marshall, founder & CEO of the Shared Services Leadership Coalition, discusses challenges in implementing shared services in the federal government, and how agencies can confront them.


Leveraging shared services is one of the goals laid out in the President’s Management Agenda, but agencies say they have encountered roadblocks to fully implementing the concept. Administrator Emily Murphy from the General Services Administration says that some of the “unique needs” at each agency, aren’t that unique after all. John Marshall, founder & CEO of the Shared Services Leadership Coalition, told Government Matters that implementing shared services always has a benefit in the end.

 

“There will always be requirements that are driven by mission or legislation that require some degree of customization,” Marshall said. “But there’s a core of 80 percent or so of almost any business function you look at that all agencies probably have in common if they could just agree what that 80 percent standard is, And the government could design to it and deliver to it.”