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National Archives and Records Administration moves to electronic records

Laurence Brewer from the National Archives and Records Administration discusses digitization efforts at the agency.

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Reconciling two different plans for federal pay raises

Jessica Klement, staff vice president for advocacy at NARFE, discusses the possibilities for federal employee pay raises for 2020, and the odds of each passing.

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Findings from the Department of the Army Inspector General report on housing

Jordan Gillis, Principal Deputy Assistant Secretary for Installations, Energy & Environment at the U.S. Army, discusses improvements being made to Army housing, and how they’re changing the way the Army views property management.

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Looking ahead to the 2019 Department of Defense audit

Frederick Carr, associate deputy assistant secretary for Financial Operations at the Air Force, discusses what they have learned from last year’s Pentagon audit, and what they’re looking for in this year’s.

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Improvements to Veterans Affairs crisis hotline

David Case, Deputy Inspector General at the Department of Veterans Affairs, discusses progress made with fixing the Veterans Crisis Hotline, and how the department improved training and technology to support callers.

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Artificial intelligence at the National Geospatial-Intelligence Agency

Todd Myers, automation lead, CIO-T at NGA, outlines the agency’s current goals for machine learning, and how it will help manage the large quantities of data that flow into their systems.

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Strategies for improving customer experience at federal agencies

Meroe Park, executive vice president of the Partnership for Public Service, and Zac Trojak, public sector principal at Medallia, discuss why agencies should look at improving experience for both their internal and external customers.

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