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Looking ahead to the 2019 Department of Defense audit

Frederick Carr, associate deputy assistant secretary for Financial Operations at the Air Force, discusses what they have learned from last year’s Pentagon audit, and what they’re looking for in this year’s.

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Improvements to Veterans Affairs crisis hotline

David Case, Deputy Inspector General at the Department of Veterans Affairs, discusses progress made with fixing the Veterans Crisis Hotline, and how the department improved training and technology to support callers.

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Artificial intelligence at the National Geospatial-Intelligence Agency

Todd Myers, automation lead, CIO-T at NGA, outlines the agency’s current goals for machine learning, and how it will help manage the large quantities of data that flow into their systems.

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Strategies for improving customer experience at federal agencies

Meroe Park, executive vice president of the Partnership for Public Service, and Zac Trojak, public sector principal at Medallia, discuss why agencies should look at improving experience for both their internal and external customers.

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CISA’s new strategic intent

Suzanne Spaulding, senior adviser for homeland security at the CSIS International Security Program, discusses CISA’s plans going forward, and how the agency became the nation’s ‘risk adviser.’

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Upcoming changes to the Thrift Savings Plan

Tammy Flanagan, senior benefits director at the National Institute of Transition Planning, and Greg Klingler, director at GEBA Wealth Management, discuss what updates to the Thrift Savings Plan mean for federal employees, and how access and withdrawals will change.

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Investing in artificial intelligence within DoD

Bob Work, former Deputy Secretary of Defense, discusses AI developments at the Pentagon, and why a robust cloud is necessary for innovation in the area.

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