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Strategies for improving customer experience at federal agencies

Meroe Park, executive vice president of the Partnership for Public Service, and Zac Trojak, public sector principal at Medallia, discuss why agencies should look at improving experience for both their internal and external customers.

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DISA to start accepting FedRAMP certifications

Brig. Gen. Gregory Touhill, president of Cyxtera Federal Group, outlines how the Defense Department’s acceptance of FedRAMP will lead to better and faster tech adoption at the Pentagon.

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VA OIG recommendations to VistA enhancements

Larry Reinkemeyer, Assistant Inspector General for Audits & Evaluations at the Veterans Affairs IG Office, discusses ways the department could improve the rollout of the VistA scheduling enhancements

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NIST releases plan for artificial intelligence at government agencies

Elham Tabassi, acting chief of staff of the Information Technology Laboratory at NIST, details the organization’s plan for AI standards in federal government, and why collaboration is important.

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How agencies can securely move to the cloud

Dave Wennergren, CEO of ACT-IAC, discusses the Cloud Smart strategy, and why moving to the cloud is a key modernization goal. 

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The impact of artificial intelligence on government

Dan Chenok, executive director of the IBM Center for the Business of Government, discusses combating bias in AI, and why providing proper data is imperative.

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Coding it Forward fellowship propels next generation of government IT leaders

A panel of Coding it Forward leaders and fellows speak about their experiences with the Civic Digital Fellowship, and reflect on their time in government.

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