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Management Matters

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Financial management through the Quality Service Management Office

David Lebryk, fiscal assistant secretary in the Treasury Department, details how the agency’s new management office will improve government record keeping and uplift quality of financial services in government.

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How agencies can continue to build on customer experience gains

Dean Silverman, public sector partner at McKinsey & Company, discusses ways to measure and improve customer experience in government.

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Impact of the two-year budget deal on managers & senior executives

Terry Gerton, president & CEO of NAPA, and Bill Valdez, president of the Senior Executives Association, discuss what the budget deal means for federal leaders, and how having it will impact planning for the next fiscal year.

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OMB updates A-11 to improve customer experience

Robert Shea, principal at Grant Thornton Public Sector, discusses OMB guidance on quantifying customer experience, and the benefits it could have.

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GAO Report: Challenges & future risks in emergency management

Chris Currie, director of Emergency Management, Disaster Recovery & DHS Management Issues at GAO, discusses the agency’s report on disaster response in 2017, and what FEMA can do to improve.

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DOJ IG on improvements and upgrades coming to Oversight.gov

Michael Horowitz, CIGIE chairman and inspector general at the Department of Justice, discusses new tools for Oversight.gov, and why it’s important that they track vacancies at IG offices.

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State of the Inspector General expert panel

Liz Hempowicz, policy director of the Project on Government Oversight, and Jon Rymer, former Defense Department IG and principal at Lynch Consultants, discuss the challenges facing the inspector general community

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