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“Landmark” customer experience executive order focuses on digital platforms and agency leadership

The White House’s new executive order on customer experience aims to rebuild the public’s trust in the federal government. Under the order, the General Services Administration (GSA) has multiple initiatives to streamline its public-facing services. Martha Dorris, former deputy associate administrator for the Office of Citizen Services at GSA, said the “landmark” EO involves building […]


Veterans Affairs Secretary Denis McDonough on toxic exposure, veteran mental health and Covid-19 response

President Biden announced on Veterans Day a strategy to identify and treat health issues in veterans that developed from toxic exposures on the front lines. That includes environmental hazards from burn pits in Iraq and Afghanistan. Department of Veterans Affairs (VA) Secretary Denis McDonough said the president is the first to ensure certain medical conditions, […]


FEMA works with faith-based partners to respond to tornadoes in central and southern United States

A tornado recently hit parts of the southern and central United States. More than 70 people have died and many more are still unaccounted for. After the tornado made impact, the White House authorized the Federal Emergency Management Agency (FEMA) to respond to the disaster. FEMA’s priorities are supporting life-saving and life-sustaining actions. Marcus Coleman, […]


Government faces capacity issues in implementing broadband access programs

Broadband technology enables nearly every part of online activity, including the delivery of government services, but many communities lack access to broadband networks. The $1.2 trillion infrastructure bill provides over $65 billion to bridge that digital divide. John Bailey, nonresident senior fellow at the American Enterprise Institute, said the National Telecommunications and Information Administration (NTIA), […]


Data strategy, earmarks among major federal news stories of 2021

This past year, the federal government saw many iterations of policies, programs and initiatives, all with the goal of delivering services to the American people. Reporters reviewed some of the top stories from 2021 on “Government Matters.” Jory Heckman, reporter at Federal News Network, said it was a big year for chief data officers, citing […]


Department of Labor makes progress on unemployment insurance system problems

The Department of Labor has efforts underway to identify problems with the unemployment insurance systems and determine how to fix those issues. $2 billion have been allocated from the American Rescue Plan Act. Michele Evermore, deputy director of policy in the Office of Unemployment Insurance Modernization at the Department of Labor, said her team has […]


FEMA’s National Flood Insurance Program unsustainable in current form, GAO reports

FEMA has a National Flood Insurance Program that requires certain homeowners and businesses in high-risk zones to purchase insurance for flooding. As the amount of flooding continues to increase, the areas for those maps should incorporate climate change to fully capture flood risks, according to Alicia Puente Cackley, director of financial markets and community investment […]

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