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Coast Guard Commandant Adm. Linda Fagan on workforce, modernization, strategy and diversity

Admiral Linda Fagan made history when she became the 27th commandant of the U.S. Coast Guard in June. She is the first woman to lead a military branch and the Coast Guard’s first female four-star admiral. One of Fagan’s priorities is transforming the workforce. She told Government Matters she is focused on making it easier […]


Progress on customer experience varies by agency, says former GSA exec

Late last year, President Biden issued an executive order aimed at improving customer experience and rebuilding Americans’ trust in the federal government. Martha Dorris, consultant and former deputy associate administrator for the General Services Administration Office of Citizen Services, said the government’s progress on implementing the executive order varies by agency and that they are […]


How one office has transformed veteran experience

The Department of Veterans Affairs (VA) oversees the care of over 9 million vets. Within the agency, the Veterans Experience Office (VEO) works to make sure the experience of accessing benefits is easy and seamless. The VEO was established in 2015 after the VA medical center wait time crisis, when the department recognized it did […]


Permitting Council allocates Inflation Reduction Act funding to accelerate infrastructure agenda

On Aug. 16, President Biden signed the Inflation Reduction Act, an investment in climate, health care and tax initiatives. The legislation includes $350 million for the Federal Permitting Improvement Steering Council to help implement infrastructure projects. The Permitting Council will use some of the money to help federal agencies with staffing and centralized tools and […]


Peace Corps volunteers return to service after pandemic-driven pause

In 2020, the Peace Corps evacuated thousands of volunteers from all over the world because of the Covid-19 pandemic. Over two years later, volunteers are back serving communities. Chief Executive Officer Carol Spahn said the Peace Corps is “very excited” to be inviting volunteers back to 48 countries. Before the pandemic, they were in 64 […]


National Park Service studying and responding to climate change effects

Parts of Yellowstone National Park are still closed after historic flooding, and in Yosemite, trees thousands of years old were spared after a massive fire. The National Park Service (NPS) has a climate change response strategy that focuses on understanding, adapting, mitigating and communicating, explained Ray Sauvajot, associate director for natural resource stewardship and science […]


Federally funded Voice of America promotes freedom of press on international level

Voice of America (VOA) is a unique news organization in that it is funded by the federal government. VOA provides news and information to an international audience while promoting freedom of the press, democratic values and human rights, explained Acting Director Yolanda López. VOA practices public-service journalism, holding the powerful accountable and providing a voice […]


EPA works with industry to reduce hydrofluorocarbon production in US

In 2019, the Kigali Amendment to the Montreal Protocol went into effect, with the goal of reducing hydrofluorocarbons (HFCs) and combating climate change. Cindy Newberg, Stratospheric Protection Division director at the Environmental Protection Agency (EPA), helped lead negotiations for this amendment. Newberg said the EPA is successfully working with industry and environmental groups to ensure […]

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