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Management Matters

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Improving customer experience across government agencies

Meroe Park, executive vice president of the Partnership for Public Service, and Kathy Conrad, director of digital government at Accenture Federal Services, discuss findings about the state of customer experience in government, and how agencies can improve CX across their enterprise.

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Proposing a cabinet-level agency for management

Jeffrey Neal, senior Vice President at ICF, discusses how to improve federal management by creating a new high-level agency out of the existing community.

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What CFOs should be thinking about at the start of FY20

Jim Taylor, managing director at Grant Thornton and former CFO at the Department of Labor, discusses the impact of continuing resolutions on government financial professionals, and what the year ahead could hold.

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Improving funding allocations at the Veterans Health Administration

Sharon Silas, director of health care for the Government Accountability Office, outlines ways that the Veterans Health Administration could improve how they allocate funding, and other takeaways from a recent GAO report.

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Bipartisan Policy Center Oversight Task Force recommendations

Dan Blair and Dave Mader from the Bipartisan Policy Center discuss how government agencies can improve their risk management efforts.

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SAMMIEs finalist gives Medicare patients better access to their health records

Shannon Sartin from the Department of Health and Human Services highlights her work developing the Blue Button 2.0 platform.

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The problem of Inspectors General vacancies

Allison Lerner, vice chair of the Council of the Inspectors General on Integrity and Efficiency and Scott Dahl, Chairman of the Integrity Committee at CIGIE, discuss the importance of a robust IG community, and the need to fill vacancies as soon as possible.

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RPA: Automating Workloads to Drive Mission Outcomes

Watch on Thursday, October 24th at 8:30 and 11:30 p.m. on WJLA 24/7 News
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