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Management Matters

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The latest from the Public Buildings Reform Board

Angela Styles and Adam Bodner from the Public Buildings Reform Board detail their new list of federal properties to downsize, and how eliminating some buildings can give back to the community.

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The Internal Revenue Service and customer experience

Danny Werfel, Managing Director and partner at the Boston Consulting Group, details efforts at the IRS to improve customer experience, and promote the Free File program.

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The role of Chief Management Officer at the Defense Department

David Berteau, President & CEO of the Professional Services Council and Peter Levine, senior research fellow at the Institute for Defense Analyses, detail how the Pentagon’s chief management officer role may go away, and what led to this development.

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Improving the customer experience at VA

Dr. Richard Stone, executive in charge of the Veterans Health Administration, discusses the agency’s recent successes, and how they’re rethinking customer experience for the veterans they serve.

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Incorporating the fourth estate in management at the DoD

In this special two-part interview, Lisa Hershman, acting chief management officer at the Department of Defense, details priorities for management at the Pentagon, and how the audit is informing her office’s decisions.

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Updating the Federal Risk Authorization and Management Program

Mike Hettinger, president of Hettinger Strategy Group, and Rich Beutel, principal at Cyrrus Analytics, discuss changes to FedRAMP and how industry will react.

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Integrating risk management at the Canada Revenue Agency

Brian Philbin, chief audit executive for the CRA’s Evaluation and Risk Branch and Maxime Guenette, chief privacy officer and assistant commissioner for public affairs at CRA, details their approach to risk management, and provide an international perspective on the process.

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Moving your CDM Program from Reactive to Proactive

Watch on Thursday, January 23 at 8:30 p.m. & 11: 30 p.m. on WJLA 24/7 News.
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