Management Matters

Tax reform plan & strained IRS resources

Tax reform plan & strained IRS resources

Jim Williams, partner at Schambach & Williams Consulting, discusses concerns surrounding IRS’ ability to implement the tax reform plan signed...
GSA to lead Center of Excellence for customer experience

GSA to lead Center of Excellence for customer experience

Dorris Consulting International founder Martha Dorris discusses what the Center of Excellence for customer experience inside the General Services Administration...
Implementing agency reorganization without top officials confirmed

Implementing agency reorganization without top officials confirmed

Robert Shea, principal at Grant Thornton Public Sector, discusses the challenges implementing the agency reorganization initiative without confirmed political leadership...
How FEMA is planning for the next disaster

How FEMA is planning for the next disaster

Federal Emergency Management Agency acting deputy administrator David Grant discusses FEMA’s Puerto Rico relief and support priorities, and how FEMA...
Practices for improving customer experience in government

Practices for improving customer experience in government

Mallory Barg Bulman, vice president of research and evaluation at the Partnership for Public Service, discusses the federal government’s struggles...
Use of performance data in government decision-making

Use of performance data in government decision-making

Chris Mihm, managing director of strategic issues at the Government Accountability Office, offers a progress report on cross-agency performance standards...
NBIB: One Year in Business

NBIB: One Year in Business

Francis sits down with Government Matters Producer Colby Hochmuth to talk in more detail about her exclusive report “NBIB: One...
Inspectors General launch Oversight.gov

Inspectors General launch Oversight.gov

Department of Justice inspector general Michael Horowitz and U.S. Postal Service acting inspector general Tammy Whitcomb discuss their collaborative effort...
Commission on Evidence-Based Policymaking issues final report

Commission on Evidence-Based Policymaking issues final report

Robert Shea, principal at Grant Thornton Public Sector, discusses the results from the Commission on Evidence-Based Policymaking’s final report.
Sammies finalists pioneered ‘quality of outcomes’ program at CMS

Sammies finalists pioneered ‘quality of outcomes’ program at CMS

John Pilotte and Heather Grimsley with the Centers for Medicare and Medicaid Services in Baltimore discuss their work on Accountable...
Fast-approaching federal financial deadlines

Fast-approaching federal financial deadlines

Terry Gerton, president and CEO of the National Academy of Public Administration (NAPA), discusses coming financial deadlines that could impact...
The current state of cybersecurity at OPM

The current state of cybersecurity at OPM

David DeVries, chief information officer at the Office of Personnel Management, discusses the current state of cybersecurity at OPM, the...
Eliminating of modifying reporting requirements

Eliminating of modifying reporting requirements

Chris Mihm, managing director for strategic issues at the Government Accountability Office, discusses the effort to eliminate or modify reporting...
White House outlines R&D priorities in M-17-30

White House outlines R&D priorities in M-17-30

Dan Tangherlini, former administrator at the General Services Administration and president of SeamlessDocs Federal, discusses new research & development guidance...
OMB releases DATA Act Pilot Program report

OMB releases DATA Act Pilot Program report

Dave Mader, civilian sector chief strategy officer at Deloitte and former controller at the Office of Management and Budget, discusses...
One-on-one with VA Secretary David Shulkin

One-on-one with VA Secretary David Shulkin

In a special two-part interview, Francis sat down with Secretary of Veterans Affairs Dr. David Shulkin. They discussed the culture,...
Impact of agency reorganization effort on federal workforce

Impact of agency reorganization effort on federal workforce

Leslie Pollack, deputy associate director of HR strategy and evaluation solutions at the Office of Personnel Management, and Jason Parman,...
Borrowing customer experience best practices from the private sector

Borrowing customer experience best practices from the private sector

Martha Dorris, founder of Dorris Consulting International, discusses the best practices the government can take away from the private sector...
Assessing OPM data security in years after massive breach

Assessing OPM data security in years after massive breach

Lewis Parker, deputy assistant inspector general for audits at the Office of Personnel Management, discusses the Office of Inspectors General...
How EPA’s IG hotline works

How EPA’s IG hotline works

Clay Brown, special agent at the Environmental Protection Agency’s Office of Inspector General, discusses how agencies can leverage IG hotlines.
OPM announces new professional development roadmap for SES

OPM announces new professional development roadmap for SES

Jeri Bucholz, former chief human capital officer at NASA, discusses new guidance from the Office of Personnel Management impacting the...
Crossing generations in government innovation

Crossing generations in government innovation

Stan Soloway, CEO of Celero Strategies and former deputy undersecretary of defense & acquisition reform, discusses an innovation program that...
Mission & future of EPA’s environmental economics office

Mission & future of EPA’s environmental economics office

Al McGartland, director of the Natural Center for Environmental Economics at the Environmental Protection Agency, discusses the role of economics...
Studying the data around shared services

Studying the data around shared services

In October of 2015, the Office of Management and Budget chartered a new organization dubbed USSM — Unified Shared Services...