Robert Shea, principal at Grant Thornton Public Sector, discusses OMB guidance on quantifying customer experience, and the benefits it could have.
Chris Currie, director of Emergency Management, Disaster Recovery & DHS Management Issues at GAO, discusses the agency’s report on disaster response in 2017, and what FEMA can do to improve.
Michael Horowitz, CIGIE chairman and inspector general at the Department of Justice, discusses new tools for Oversight.gov, and why it’s important that they track vacancies at IG offices.
Liz Hempowicz, policy director of the Project on Government Oversight, and Jon Rymer, former Defense Department IG and principal at Lynch Consultants, discuss the challenges facing the inspector general community
Jessica Lucas-Judy, director of strategic issues at GAO, dives into the recommendations to reduce duplication, and what agencies can do to save the government money and resources.
Chris Mihm, managing director of strategic issues at GAO, details the new report on reducing duplication and overlap, and how the government can implement the recommendations.
Robert Shea, principal at Grant Thornton Public Sector, discusses OMB’s GEAR Center Challenge, and what the center could look like when stood up.
