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Management Matters

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OMB updates A-11 to improve customer experience

Robert Shea, principal at Grant Thornton Public Sector, discusses OMB guidance on quantifying customer experience, and the benefits it could have.

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GAO Report: Challenges & future risks in emergency management

Chris Currie, director of Emergency Management, Disaster Recovery & DHS Management Issues at GAO, discusses the agency’s report on disaster response in 2017, and what FEMA can do to improve.

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DOJ IG on improvements and upgrades coming to Oversight.gov

Michael Horowitz, CIGIE chairman and inspector general at the Department of Justice, discusses new tools for Oversight.gov, and why it’s important that they track vacancies at IG offices.

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State of the Inspector General expert panel

Liz Hempowicz, policy director of the Project on Government Oversight, and Jon Rymer, former Defense Department IG and principal at Lynch Consultants, discuss the challenges facing the inspector general community

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An inside look at GAO’s new Fragmentation, Overlap, and Duplication report

Jessica Lucas-Judy, director of strategic issues at GAO, dives into the recommendations to reduce duplication, and what agencies can do to save the government money and resources.

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New GAO Report: Fragmentation, Overlap, & Duplication

Chris Mihm, managing director of strategic issues at GAO, details the new report on reducing duplication and overlap, and how the government can implement the recommendations.

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GEAR Center Challenge now open for submissions

Robert Shea, principal at Grant Thornton Public Sector, discusses OMB’s GEAR Center Challenge, and what the center could look like when stood up.

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Tech Leadership Series – Customer Experience

Watch this program on Tuesday, August 6 at 8:30pm and 11:30pm on WJLA 24/7 News. Presented by EY and ServiceNow.
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