Artificial intelligence to change the way people in government work

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Dan Chenok, executive director of the IBM Center for the Business of Government, details what AI adoption could mean for day-to-day operations at federal agencies.


A new report released by the IBM Center for the Business of Government and the Partnership for Public Service says that artificial intelligence is poised to change how federal employees spend their workdays. Dan Chenok, executive director of the IBM Center, says that implementing artificial intelligence in government is more about solving business problems than promoting new technologies.

 

“You currently have enforcement staff in agencies like the Labor Department, or the Internal Revenue Service, doing tasks where they are trying to figure out compliance and trying to take in data and make sense of it,” Chenok said. “Artificial intelligence can help to automate that, to find the anomalies and patterns that allow government employees to really move to more of a service and mission mentality and a delivery focus so that they can spend less of their time on rote automatic work.”