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Meroe Park, executive vice president of the Partnership for Public Service, and Kathy Conrad, director of digital government at Accenture Federal Services, discuss findings about the state of customer experience in government, and how agencies can improve CX across their enterprise.
Wes Hallman from the National Defense Industrial Association speaks with Francis Rose about the dangers of extended continuing resolutions.
Tim DiNapoli from the Government Accountability Office talks with Francis Rose about counting the non-acquisitions personnel at the Department of Defense.
Francis Rose talks to Deputy Assistant Secretary of the Army for Strategy and Acquisition Reform Alexis Ross about advanced manufacturing.