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The Technology Modernization Fund (TMF), a government funding vehicle, has an extra $1 billion from the COVID stimulus package to support agency IT upgrades, but the White House still wants to add another $500 million to the fund.

  • Jonathan Alboum, federal chief technology officer at ServiceNow and former chief information officer at the Agriculture Department, said agencies have an opportunity to rethink processes they implemented or changed because of COVID-19 and optimize them for a digital government.
  • Alboum advised leaders to consider whether a hybrid environment requires different technology than total remote work, to understand the organization’s data and workflows and to think about investing in technology, such as low-code tools, to improve experiences.
  • Alboum said a great place to start digitally transforming agencies is with processes that have a manual component to them, including those using paper.
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